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  • ORDER SUPPORT
    For questions about your order, shipping. or account, please email us and we'll help as quickly as possible.

Frequently asked questions

What is the return policy?

Return & Exchange Policy

At Creative Sanctuary Club, each collection is thoughtfully curated and assembled by hand in small batches. Because our collections contain handmade, consumable, limited-edition, and personal-use items, we do not accept returns or exchanges.

If your order arrives damaged, defective, or if an item is missing, please contact us within 7 days of delivery at creativesanctuaryclub@gmail.com. Be sure to include your order number and photos of any damage so we can assist you promptly.
Subscription Memberships

By purchasing a subscription membership, you agree to the following terms:

Billing

Memberships are billed automatically on a recurring monthly basis using the payment method provided at checkout. Your subscription will continue until canceled by you.

Founding Member Pricing

Members who join during our Founding Member enrollment period will lock in their introductory membership rate for as long as their subscription remains active. If a Founding Member subscription is canceled, the introductory rate cannot be reinstated and any future re-enrollment will be subject to current membership pricing.

Shipping Schedule

Creative Sanctuary Club collections ship once per month. Members will receive a curated themed collection delivered to the shipping address provided at checkout. Shipping dates may vary slightly from month to month, but members will be notified when collections are shipped.

Cancellations

You may cancel your membership at any time through your customer account or by contacting us at creativesanctuaryclub@gmail.com.

To avoid being charged for the next month's collection, cancellations must be made before your next billing date.

Once a subscription renewal has been processed, that month's collection is considered reserved and cannot be canceled or refunded.

Refunds

Due to the curated, handmade, limited-edition, and consumable nature of our collections, subscription charges are non-refundable once processed.

We do not offer refunds for:

  • Missed shipments due to incorrect addresses provided by the customer
  • Failure to cancel before the renewal date
  • Changes in personal preference after a collection has been billed or shipped

Damaged or Missing Items

If your collection arrives damaged or an item is missing, please contact us within 7 days of delivery at creativesanctuaryclub@gmail.com.

Include your order number and photos of any damage, and we will gladly work with you to make it right.

Changes to Membership

Creative Sanctuary Club reserves the right to modify collection contents, pricing for new members, shipping schedules, or membership benefits at any time. Any future pricing changes will not affect active Founding Members unless otherwise stated.

Questions

For any membership questions, please contact us at creativesanctuaryclub@gmail.com
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
International Orders

International customers are responsible for any customs duties, import taxes, VAT, tariffs, or other fees imposed by their country. These charges are not included in the purchase price or shipping cost and are collected by the destination country's customs authority. Delivery times may vary based on destination and customs processing.